Privacy Policy
Understanding how we protect and handle your personal information matters to us—and it should matter to you too.
Last Updated: 18 March 2025At qoralithen, we're committed to protecting your privacy while helping you manage financial stress. This policy explains what information we collect, why we need it, how we use it, and what rights you have regarding your data.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're based in Australia or using our services from elsewhere, this policy applies to you.
1. Information We Collect
Look, we only collect what we actually need to provide our financial stress management services. Nothing more, nothing less.
Personal Information You Provide
- Your name, email address, and phone number when you register or contact us
- Billing details and payment information when you purchase our programs
- Information about your financial situation (only what you choose to share with us)
- Communication records when you reach out to our support team
- Survey responses and feedback you provide to help us improve
Technical Information Collected Automatically
- Device information including IP address, browser type, and operating system
- Usage data showing how you interact with our website and learning materials
- Cookie data that helps us remember your preferences and improve your experience
- Location data (general region only, not precise GPS coordinates)
2. How We Use Your Information
We're not in the business of hoarding data. Everything we collect serves a specific purpose related to helping you manage financial stress better.
| Purpose | Legal Basis (Australia) |
|---|---|
| Providing access to learning programs and resources | Contract performance |
| Processing payments and managing subscriptions | Contract performance |
| Sending program updates and educational content | Legitimate interest / Consent |
| Improving our services and developing new features | Legitimate interest |
| Responding to your questions and support requests | Contract performance |
| Complying with legal obligations and preventing fraud | Legal obligation |
Important: We will never sell your personal information to third parties. Period. That's not how we operate, and it never will be.
3. Data Sharing and Third Parties
Sometimes we need to share limited information with trusted partners who help us deliver our services. But we're selective about who we work with.
Service Providers We Work With
- Payment processors who handle transactions securely (we don't store your full payment card details)
- Cloud hosting providers who keep our platform running smoothly
- Email service providers who help us communicate with you effectively
- Analytics tools that show us how to improve the user experience
- Customer support platforms that help us respond to your questions faster
All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us. They can't use it for their own purposes.
When We Might Share Data
Beyond service providers, we only share information when:
- You explicitly consent to us sharing it
- We're legally required to (such as responding to valid court orders)
- It's necessary to protect our rights or prevent illegal activity
- We're involved in a business transaction like a merger (you'd be notified beforehand)
4. Your Rights Under Australian Law
The Australian Privacy Principles give you considerable control over your personal information. Here's what you can do:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it within 30 days, usually faster. There's no charge for reasonable requests.
Correct Inaccurate Information
If something we have on file is wrong or outdated, let us know. We'll fix it promptly. You can update most information directly through your account settings.
Delete Your Data
Want to close your account and have your information removed? We'll delete everything except what we're legally required to keep for tax or regulatory purposes. Financial records typically need to be retained for seven years under Australian law.
Object to Processing
You can opt out of marketing communications anytime. Just click the unsubscribe link in any email or contact our support team.
Lodge a Complaint
If you're not satisfied with how we've handled your privacy concerns, you have the right to complain to the Office of the Australian Information Commissioner (OAIC). But please talk to us first—we'd like the chance to make things right.
5. Data Security Measures
Protecting your information isn't just a legal requirement—it's fundamental to our relationship with you. We take multiple precautions:
- Industry-standard encryption for data transmission (SSL/TLS protocols)
- Encrypted storage for sensitive information at rest
- Regular security audits and vulnerability assessments
- Access controls limiting who within our team can view personal data
- Multi-factor authentication for our internal systems
- Regular backups stored securely in Australian data centres
- Staff training on privacy and security best practices
Despite our precautions, no system is completely immune to security breaches. If a data breach occurs that's likely to result in serious harm, we'll notify you and the OAIC as required by Australian law.
6. Data Retention Periods
We don't keep your information forever. Here's how long we typically retain different types of data:
| Data Type | Retention Period |
|---|---|
| Account information while you're an active user | Duration of account + 12 months |
| Financial and transaction records | 7 years (Australian tax law requirement) |
| Support communications and correspondence | 3 years after resolution |
| Marketing consent records | 3 years after withdrawal |
| Website analytics and usage data | 26 months |
After these periods, we securely delete or anonymize the data so it can't be linked back to you.
7. Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. But we're transparent about what they do.
Essential Cookies
These are necessary for the website to function. They enable basic features like logging in and accessing secure areas. You can't opt out of these without breaking the site.
Analytics Cookies
These help us understand how visitors use our site—which pages are popular, where people get stuck, and what devices they're using. This information is aggregated and anonymous.
Preference Cookies
These remember your settings and choices, like language preferences or whether you've dismissed certain notifications.
You can control cookies through your browser settings, though disabling them might affect your experience on our site.
8. International Data Transfers
We primarily store data in Australian data centres. However, some of our service providers are based overseas, which means your information might occasionally be processed outside Australia.
When this happens, we ensure:
- The overseas recipient is bound by privacy obligations substantially similar to the APPs
- Appropriate safeguards are in place through contractual agreements
- You're informed about which countries may receive your data
Currently, some data may be processed in the United States and the European Union by our cloud infrastructure and email service providers.
9. Children's Privacy
Our services are designed for adults dealing with financial stress. We don't knowingly collect information from anyone under 18 years of age.
If we discover that we've inadvertently collected personal information from a minor, we'll delete it promptly. If you're a parent or guardian and believe your child has provided us with information, please contact us immediately.
10. Changes to This Privacy Policy
We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top tells you when we last revised the policy. We encourage you to review it occasionally, especially before providing us with new information.
Continued use of our services after changes take effect means you accept the updated policy.
Questions About Your Privacy?
We're here to help. If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your data, get in touch with us.
Address: AG 21, Canberra Centre, Bunda St, Canberra ACT 2601, Australia
Phone: +61 431 925 089
Email: support@qoralithen.com
We aim to respond to all privacy inquiries within 5 business days.
Contact Our Team