Cookie & Tracking Policy
Last updated: February 2025
We use tracking technologies on qoralithen.com to help you navigate our resources more easily and to better understand how our financial stress management tools are being used. This policy explains what these technologies are, why we use them, and how you can manage your preferences.
Think of cookies as small helpers that remember your choices when you visit our site. They're not mysterious or invasive—just simple text files that make your experience smoother.
Essential Tracking
These are the basics we need to keep the site running properly. They handle things like security, network management, and making sure you can access the tools you need without constant login prompts.
Functional Tracking
These remember your preferences and choices. Language settings, display options, and customization features all rely on functional tracking to give you a personalized experience each time you visit.
Analytical Tracking
We use analytics to understand which resources are most helpful and where people might be getting stuck. This helps us improve our financial wellness tools and create better content for Australians managing money stress.
Marketing Tracking
These help us show you relevant information about our programs and resources. We want to make sure the content you see actually relates to your financial wellness journey, not just random advertisements.
How Tracking Works on Our Site
When you visit qoralithen.com, small data files get stored on your device. Some disappear when you close your browser (we call these session cookies), while others stick around to remember you next time (persistent cookies).
We also use similar technologies like web beacons and pixel tags. These are tiny, invisible images that help us understand email engagement and page performance. They work alongside cookies to give us a complete picture of how our resources are being used.
First-Party vs Third-Party Tracking
First-party cookies come directly from qoralithen.com and help us run our site effectively. Third-party cookies come from external services we use, like analytics providers or embedded content platforms. Both types serve different purposes, but we're selective about which third-party services we work with.
What We Track and Why
Here's what we're actually collecting and the reasoning behind it:
- Page visits and navigation patterns to identify popular resources and improve site structure
- Time spent on different sections to gauge content effectiveness and user engagement
- Device and browser information for compatibility testing and responsive design optimization
- Geographic location (city level only) to tailor financial resources for Australian audiences
- Interaction with calculators and tools to refine their functionality and user experience
- Search queries within our site to understand what information visitors are looking for
- Form completion data (not the actual content) to improve our signup and contact processes
We never sell your browsing data to third parties. Any information we collect serves one purpose—making qoralithen.com more useful for people dealing with financial stress. If an analytics partner processes data on our behalf, they're contractually bound to protect your privacy.
Managing Your Tracking Preferences
You've got several ways to control tracking on your device. Most browsers let you refuse cookies entirely, though this might limit some functionality on our site. Essential cookies will still work because they're necessary for basic operations.
Browser-Specific Instructions
Data Retention and Deletion
Different tracking technologies have different lifespans. Session cookies vanish when you close your browser. Persistent cookies might last anywhere from a few days to several years, depending on their purpose.
Analytics data gets aggregated and anonymized after a set period—usually within months—so individual browsing patterns aren't stored indefinitely. You can also clear cookies manually through your browser settings whenever you want a fresh start.
What Happens When You Delete Cookies
Clearing cookies will log you out of qoralithen.com and reset any preferences you've saved. You'll need to set your preferences again on your next visit. Some features might not work as smoothly until new cookies are established, but all core functionality remains accessible.
Third-Party Services We Use
We work with select external providers to enhance our site functionality. These include analytics platforms that help us understand user behavior, content delivery networks that speed up page loading, and communication tools that enable chat support.
Each third-party service operates under its own privacy policy, which we encourage you to review. We only partner with providers who demonstrate strong data protection practices and align with Australian privacy standards.
If you're in Australia and want to exercise your rights under the Privacy Act 1988, you can contact us directly. We'll help you access, correct, or delete personal information we've collected through tracking technologies, subject to legal requirements.
Updates to This Policy
As we improve qoralithen.com and add new features, our use of tracking technologies might change. We'll update this policy to reflect those changes and post the revised version with a new date at the top.
Significant changes will be communicated through our site or via email if you're subscribed to our updates. We recommend checking back occasionally to stay informed about how we're protecting your privacy while improving your experience.